Snuffelgat Refund & Return Policy
Effective Date: [Insert Date]
At Snuffelgat, we take pride in our carefully selected and designed pet products. Please read our policy before placing an order.
1. Refunds
We do not offer refunds on any products. All sales are final.
2. Exchanges
We are happy to exchange items if:
- The item has been looked after and is in its original condition.
- The exchange is requested within [7–14 days] of delivery.
- The reason for exchange is size, fit, or wrong item.
Important: The customer is responsible for shipping costs when returning items for exchange.
3. How to Request an Exchange
- Contact us at [your email] with your order number and reason for exchange.
- Package the item securely to avoid damage during shipping.
- Ship the item back to us at the provided address.
- Once we receive the item and confirm it is in acceptable condition, we will ship the replacement product.
4. Non-Exchangeable Items
- Items that have been used, damaged, or soiled cannot be exchanged.
- Personalized or customized products are final sale and cannot be exchanged unless there was a production error on our side.
5. Customer Responsibility
- All returned items must be looked after and handled carefully.
- Shipping costs for returns/exchanges are paid by the customer.
6. Questions
For questions about returns or exchanges, please contact us at:
Email: info@snuffelgat.co.za
Phone: 072 696 2653